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FAQ

PLATFORM

 

Do I need to download software to trade?


There is no need to download any software to trade. All you need to do is register and deposit funds into your account and you'll be ready to start trading binary options. The Web and Mobile Platforms can be accessed directly from your web browser, making set-up quick and convenient.


Where can I view my transaction history?



Simply log in to the Instant Options platform and click on My Account at the top of the page. There you can see a complete list of your transaction history.


Can I see the trading hours of each asset?



To view a list of all of our trading assets, along with trading hours, trading symbols and a description of the asset, please visit our asset index page.


What time is used on the platform?



All times are displayed in GMT (Greenwich Mean Time).


What do the colors on the scrolling feed indicate?



The colors of the scrolling feed represent the direction of change between the rate at the close of the last trading day and the rate at the opening today. Rates in green represent an increase from the end of the last trading day to opening today and red represents a decrease.


What is the maximum investment amount?



The maximum investment amount with a Credit Card is $20,000. The maximum investment via wire transfer is unlimited.


What is an Underlying Asset?



A commodity, index, stock, currency pair or any other financial asset that constitutes the basis for creating an option.


What are Binary Options ?



Binary Options is a simple and rewarding financial trading product. Binary options deliver a fixed return on every trade which is made, depending on whether the trade was “In The Money”, “Out Of The Money” or a “Tie”.
Binary Options, also referred to as digital options, is one of the fastest growing financial trading products in the world. Its simplicity, combined with the certainty it offers on every trade, makes it an attractive trading tool for financial investors.


OPEN ACCOUNT

 

How can I register?


Registration is simple:
1. Click on Open Trading Account on the home page.
2. Fill in the mandatory details.
3. Submit the form.
4. You will receive a welcome e-mail with a verification link. Click it.
5. You're done. Welcome to Instant Options!


I have problems with the registration process. What should I do? 



Contact our reliable support team, and they will quickly help you resolve your issues. You can reach us by emailing support@instant-options.com or by contacting one of our satellite offices via phone or live chat.


Are payouts taxable?


Customers are responsible for their taxation liabilities, if any, at their place of residence. For more information, please contact your area of jurisdiction. See our general terms for more details.


Is it secure to trade on the Instant Options platform?



Instant Options uses the internationally accepted security system SSL (Secure Sockets Layer) that encrypts all credit card payments over the web. This system is automatic, and you will receive instant notification if your browser does not support it.


What currency can I use for trading?



You can open an account in USD, EUR, GBP, AUD and CAD. Please note that you cannot change your currency selection after registration.


Do I have to deposit money in order to register at Instant Options?



No. A deposit is not required and no credit/debit card details are required in order to register for this site.


What is the registration fee?



There is none. There are no commissions or fees on trades.


DEPOSIT

 

What is the maximum withdrawal amount?



The maximum withdrawal amount is $20,000 via credit card.


Is there a withdrawal fee?



A customer's first withdrawal of every month is free of charge. There is a $30 charge on every additional withdrawal.


What is the minimum deposit amount?



The minimum deposit amount is usually 200 USD, 200 EUR, 200 GBP, 200 AUD or 200 CAD depending on your trading account currency and deposit method.


What is the maximum deposit amount?



The maximum deposit amount per transaction depends on your selected deposit method.
Credit card: USD $20,000
Wire Transfer: Unlimited


Is there a minimum withdrawal amount?


Yes. The minimum withdrawal amount is 100 EUR or 100 USD depending on your trading account currency.


What is a Swift Code?



A SWIFT code is the unique identification code of a particular bank that is used when transferring money between banks. Your bank can tell you what its SWIFT code is. If the SWIFT code comprises only eight digits, you will have to insert XXX at the end.


How can I cancel a withdrawal?



Even if your withdrawal request is being processed, you will still be able to discontinue the withdrawal and return the money to your Instant Options account. The reverse withdrawal option is especially useful when you do not have sufficient funds in your account, but you wish to partake in other activities. In order to cancel a withdrawal, please contact us by either phone or e-mail.


How can I withdraw money from my account?



You can withdraw money from your account via selected deposit method; whether it is via credit card or wire transfer. This can be done through an email request to Support@instant-options.com or through the “My Account” section by filling out the “withdrawal request” form.


All funds invested by a credit card can be withdrawn to the same card only. The maximum withdrawal amount to a credit card cannot exceed the amount invested. Any additional funds can be withdrawn via wire transfer.


What is the deposit and withdrawal procedure ?



To deposit and withdraw any funds with Instant Options the following criteria must be met by each client.
Each client must submit documents authenticating their account with Instant Options.


Those documents are as followed:


1. A Photo ID. This must be government issued and can be a driver's license, passport or residency card.


2. Proof of address such as a utility bill. This must verify your physical or billing address in the country of your residency.


3. If invested through credit card, then a copy of the credit card used for investment must be sent. The copy should be that of the front and back of the credit card with the middle 8 numbers of the card covered and the CVV on the back of the card should be covered as well.


These documents should be scanned and sent via email to accounting@instant-options.com with your name in the subject line of the email.


DEPOSIT PROCEDURE:

 

A client can invest with Instant Options using multiple methods. Those methods are Credit cards, debit cards, and wire transfer.
Instant Options is working daily on providing our clients more processing and investment methods.


Credit Cards:


The credit card used for a transaction with Instant Options must match the name on the account. Instant Options accepts Visa and MasterCard.
For your own security, please cover the first 12 numbers of the credit card and the CVV code on the back. Documents can be emailed to accounting@instant-options.com.


Wire Transfer:


The minimum for a wire transfer is $500. Any transfer below the amount of $500 will be charged a $30 fee. The wire transfer must be to the exact details which are posted on the deposit website under wire transfer. You must email a copy of the wire transfer to accounting@instant-options.com. It can take up to 5 business days for the wire to appear in your Instant Options account.


Withdrawal Procedure:


The finance department handles all withdrawal requests submitted. The documents outlined above must be submitted in order to process a withdrawal.
There is no fee to withdraw via credit card, however any withdraw using bank transfer will incur a processing fee of $30.
Once a withdrawal request is submitted, it can take Instant Options up to 3 business days to process the request. Once the request has been approved, please allow an additional 5-7 business days for the funds to show in your account.
Wire Transfer:
Traders are allowed one free wire transfer withdrawal per month. A processing fee of $30 is applied to any additional wire transfers in the same month.
If you have any questions in regard to this policy please feel free to contact us via our live chat, email or phone.



Bonus Policy


Instant Options Bonus Policy


Instant Options offers a number of attractive reward features to its new and regular customers. Bonuses and one time trading credits rewarded to customers are part of Instant Options's promotions program. These bonuses are limited time offers and the terms and conditions associated with any bonus rewards are subject to change.
If you choose to accept a bonus, you will be required to execute trades to the value of thirty times your initial bonus funds. Therefore, in order to withdraw any funds, the preceding stipulation must be fully met and fulfilled.



Questions:


Any indication of fraud, manipulation, cash-back arbitrage, or other forms of deceitful or fraudulent activity based on the provision of the bonus will nullify the account and any and all profits or losses garnered.


A. Everest Forex Bonus Offer
If you have accepted the $100 bonus offered through EverestForex.com, you must execute a minimum trading volume of $10,000 before withdrawing funds.


B. REFER A FRIEND
You will be entitled to receive the Refer a Friend Bonus (the “RF Bonus”) if:
(i) Following a referral by you of a friend to Instant Options (in accordance with the referral procedure of Instant Options), the friend opens a user account with Instant Options, deposits at least USD 200 in his account and performs a trade via the Site; provided that the friend never had a user account with Instant Options (such a friend will be deemed a “Friend”), and (ii) Prior to the Friend opening an account with Instant Options, you had a valid user account with Instant Options, deposited USD 200 (at least) in your account with Instant Options and performed a trade via the Site.


The sum of the Bonus will be USD 50 that will be deposited in the user accounts of both the Referee and the Friend. Both the Referee and the Friend will be allowed to redeem the Bonus for withdrawal purposes only after making trades in the volume of at least 30 (thirty) times the sum of the Bonus.


If you are entitled to receive the RF Bonus, the Friend will be entitled to receive an RF Bonus as well.
If either you or the Friend are entitled to receive any other bonus, prize or benefit from Instant Options in connection with the activities that give rise to the entitlement to the RF Bonus, then you and the Friend will receive the higher of the RF Bonus or the other bonus, prize or benefit – to be decided at the sole discretion of Instant Options.


If, at any time before you or the Friend receive the RF Bonus, your or the Friend's account with Instant Options at the Site is closed, blocked, or self-excluded from promotional offers, neither the Friend nor you will be eligible for any RF Bonus.
The sum of the RF Bonus will be USD 50 that will be deposited in the user accounts of you and the Friend. You and the Friend will receive the RF Bonus in your user accounts within two business days from the date in which you are entitled to receive the RF Bonus in accordance with these terms and conditions.


There is no limit on the number of RF Bonuses you may receive, subject to these terms and conditions.
For the avoidance of doubt, it is hereby clarified that an RF Bonus will be granted once per Friend.
Instant Options' decision is final on all matters relating to the awarding of the RF Bonus and shall not be subject to review or appeal by you or any third party.


The provisions of article 12 of these terms and conditions apply to the RF Bonus as well.

 

Trading

 

What are the Short Term trading options?

 

Traders are able to conduct trades within 60, 90, 120, 180, and 300 seconds.

 

What happens if the option expires at the exact same price as it opened ?

 

In the event that the option expires at exactly the same price, the full original investment amount will be returned to the investor.

 

What are the return rates in case of a successful investment?

 

A successful investment will result in a guaranteed return of between 70-81% of the initial amount invested. The payout for each successful trade is indicated on the site for the underlying asset that you selected. For example, if you invested $500 in a Nasdaq Call option, and at the time of expiry, the level was higher than the level at the time of your investment – you will receive a payout of between $825-$875, depending on the type of option that was offered.

 

How can I view my past trades ?

 

You may view your past trades by logging in and clicking on “My Account” >> “Investments History.” Next, select the “Expired” positions in order to view past trades. You have the option to filter by trading tool, date and asset.

 

What does 'Option Suspended' mean?

 

Option Suspended is a temporary notice that may appear at times of irregular one way trading and market conditions on a specific asset.

This notice will be removed once conditions have returned to normal.

 

What is the bonus if I refer a friend?

 

After your friend invests $200 into their binary options trading account, BOTH of you will receive a $50 bonus which is deposited directly into your accounts to enhance your trading experience.

 

How many friends can I refer?

 

We appreciate that you have chosen Instant Options as your trading community, and therefore there is NO LIMIT on the amount of friends you can refer to our binary options platform.

 

What is the Refer a Friend program?

 

Through our Refer a Friend program, we reward our users with monetary compensation for referring their friends to Instant Options. You can refer your friends via email, a specialized link or a Facebook post.

 

What is the Forex Feature?

 

The Forex Feature enables forex-type trades on the Instant Options platform. You trade forex just as you would elsewhere, but with the security of a binary options platform. First, you select a Stop Loss, Take Profit, Direction and position. Your option expires when you reach your Stop Loss or Take Profit limit or at the end of the day. In contrast to “standard” forex trading, your maximum loss is only your initial investment amount on that specific trade making it the lowest risk way to trade forex.

 

What is the Follow Feature?

 

The Follow Feature is a tool designed for traders who wish to capitalize on the trading experience of others. This tool allows you to “follow” other users and match their trades on your own account, all through an automated system. After selecting your preferences and specifications such as investment amount and following time period, the Follow Feature recreates the followed user's trades for you. Use of this application is completely free and included in your account.

 

What are Ladder Options?

 

Ladder options allow you to make multiple investments on a single asset as its value increases, or as it “climbs” up a ladder. A selection of pre-defined points will be displayed on a specific asset, each one offering you the chance to make a trade and Call or Put should the asset reach it. This allows you the opportunity to benefit from the volatility of an asset, as opposed to only receiving one fixed gain when it closes above or below one specific point.

 

What is the potential payout for Ladder Options?

 

When trading with ladder options, there is the potential to earn returns of up to 1500% on out-of-the money investments. For “low risk” investments that are already deep in the money, the expected returns are typically a few percent.

 

 

What is the Buy-Me-Out feature?

 

 

The Buy-Me-Out option is a unique feature that offers traders the option to utilize stop/loss strategies by selling a trade for a fixed price. The Buy-Me-Out option can be utilized within a time frame of one hour prior to expiry.

The following assets are available for the Buy-Me-Out feature:

Currency Pairs: AUD/USD
USD/CAD
EUR/JPY
EUR/USD
GBP/USD
GOLD/EUR
EUR/AUD
CAD/CHF
USD/CHF
AUD/CHF
AUD/JPY
CAD/JPY
AUD/NZD
 
Commodities: GOLD SILVER OIL-JAN13
 
Stocks: TADAWUL
DUBAI
JP MORGAN CHASE
CITIGROUP
IBM
McDONALD'S
FACEBOOK
APPLE
GOOGLE
 
Indices: NASDAQ
S&P 500
DOW
NASDAQ FUTURE
CAC FUTURE
DAX FUTURE
S&P FUTURE
RTS FUTURE 
FTSE FUTURE
IBEX FUTURE


 

Does Instant Options have fees or commissions?




Absolutely not. There are no commissions or fees on trades.



How can I invest on Instant Options?




Simply choose between buying a “Call” or a “Put” option on any asset which you want to trade. Clicking on the Call/Put button will open a short investment sheet in the same box, where you will be requested to enter the amount of the investment and to approve execution. When you have purchased a trade, you will have 3 seconds to cancel the trade before it is automatically approved.
Please note that the rates continue updating in the investment sheet.



What return will I get if an option expires out of the money?




Your account will be credited automatically with a proportion of your original investment. The proportion you will be credited varies from 0-10% of the value of your original trade, depending on the option you have taken.
For example, if you traded a Nasdaq Call option with a value of $500, and at the time of expiry your trade closed “out of the money” – you would receive a credit on your trade between $0-$50 depending on the option you had bought.



What are the rates displayed in the trading boxes?




The rate is a live feed directly from Reuters adapted using Instant Options algorithms.


What is the expiration rate?




The expiry rate is the level of the underlying asset at the time of expiry of the asset according to Reuters. This is the determining level if the option has expired in-the-money or out-of-the-money. A different expiry rate is determined for each underlying asset.



What is the expiration time?




The expiration time is the time and date at which an option expires.



Why do the rates continue to change before I make a decision?




Instant Options' deals are dependent on the markets, which are dynamic and change all the time. The fluctuations in the market, in currency rates, and in other parameters, affect our fully automated pricing engine. This is why rates and premiums may change all the time.
For your convenience, we developed the currency rates table which displays market data in real time and can give you an indication as to whether the rates are going up or down. When the rates in the bar are green it means they went up since the last update, when they are red it means they went down since the last update.



Why am I unable to make a trade?




There may be a few reasons you are unable to make a trade.


1. All of our assets are available during market trading hours. Outside the market trading hours, the asset will not be displayed on Instant Options.


2. Another reason you may not be able to make a trade could involve insufficient funds in your account. Make sure to check your account balance, which is shown on the top right of the page when you are logged into your account.
3. Some customers may not be able to trade while using unsupported browsers. Instant Options recommends using Mozilla Firefox and Google Chrome web browsers when trading on our site.


4. If none of the above answers your question, please contact us via email at support@instant-options.com or through our customer service phone numbers in your region.



What is Rollover?




Rollover is a powerful stop loss strategy that allows you to postpone the expiry of your option. When the market disagrees with you, that is – when it looks as though your prediction is not going to be on target by the upcoming expiry date, activate Rollover with the click of a button. This gives you another opportunity to close in the money.


Rollover Benefits:


• Postpone the option's expiry time
• Utilize a powerful stop loss strategy
• Get 30% higher returns when your option expires in the money for an added 30% investment
• Turn loss into gain with time on your side
• Rollover is available up to 10 minutes before the expiry
Per each particular option Rollover can be applied only once.
*Rollover feature is not available for the end of the day trade.



What is Double Up?




If you are close to your expiry time, and you think that the direction you predicted is on a roll, then you have the chance to “do it again” by clicking on Double Up. By doing this, you can create a new trade with the same conditions, for the current price of the asset. In a nutshell, when things look good, Double Up gives you the opportunity to increase your investment and thus, double your profits.


Double Up Benefits:
• Increase your investment on open positions
• Make double the profit on expiry
• Immediately capitalize on a strong position


What is a Call Option?




A Call Option is an option that provides the holder with a profit when the underlying asset rises in price compared with the level it was purchased at.



What is a Put Option?




A Put Option is an option that provides the trader with a profit when the underlying asset falls in value relative to the purchase level. 


Support

How can I change my password?

 

To change your password, please go to My Account > Personal Details and choose “Change Password”.

 

What are the Instant Options office hours?

 

The Instant Options offices are open by the following schedule:

Sunday:07:00 AM – 16:00 PM*
Monday – Thursday:07:00 AM – 01:00 AM*
Friday:07:00 AM – 22:00 PM*

*All times are in GMT (Greenwich Mean Time)

 

What should I do if I have forgotten my password?

 

In such a case, you should contact us via email at: support@instant-options.com, live chat or call the customer service number in your region (located under “contact us”).

Please note that a password must have a minimum of 6 characters and a maximum of 15 characters.

 

How can I update my personal details?

 

You can update the information in My Account > Personal Details section or contact us by email or live chat.

 

How can I get in contact with Instant Options?

 

You can contact us via e-mail, phone, or online chat.

For email support:

Customer Support Inquiries: support@instant-options.com

Technical Support inquiries: tech@instant-options.com.